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Shipping

Payment Information

HanamiyaShop.com accepts Visa and MasterCard. The name "HanamiyaShop.com" will appear on your credit card statement. Customers can place a credit card order online or by phone. In addition, we accept personal checks, certified checks and money orders as well as wire transfers. Please note that payments made without the use of a credit card will first have to be processed and cleared before items can be shipped.

Product Pricing
We believe that our prices are accurate. However, mistakes in listing a price on the website can happen, and items may be out of stock. Any errors in pricing when processing a payment for a sale may be credited in full back to the purchaser by HanamiyaShop.com in its sole discretion. HanamiyaShop.com reserves the right to withdraw an item from sale on its website at any time and for any reason, until the sale is final and the product has been shipped.

State Taxes
Sales of goods shipped to an address in Ohio are subject to a 7.00% OH sales tax.

Shipping Information

Free Shipping and Handling for on-line orders over $250! On-line orders of $250.00 or more qualify for FREE standard shipping and handling within the USA (does not apply to APOs or any US Territory, or to custom over-the-phone orders).

All on-line orders under $250.00 have a flat Shipping and Handling Charge of $15.00.

All custom over-the-phone orders will be invoiced at the prevailing postage rate (see below).

HanamiyaShop.com ships in the USA only. We do not ship to PO boxes, or FPO and APO addresses.

Shipping and Handling charges are subject to change, so be sure to check back at the time you place an order.

Shipping Means
Products purchased on HanamiyaShop.com will be standard shipped by US Postal Service, using Priority Mail Flat-Fee Box or Envelope, with delivery confirmation and insurance.

For customers needing express shipping service (USPS Express Mail, FedEx or UPS), please call Hanamiya Shop at 513-891-8738 between 10:00 AM and 5:00 PM Eastern time, Monday through Saturday, or a request.

Shipping Times
Most orders that standard ship usually ship by the next business day if the items are in stock.

Transit Time
Standard shipping from our Shop in Montgomery, OH takes 2-5 business days. Days are business days from when we ship your order, and do not include weekend or holidays like Thanksgiving. Please add 1-2 working days from when you place your orders for us to process, package, and ship it.

Canadian Customers
Presently, HanamiyaShop.com is not shipping to customers in Canada or in other countries. Nonetheless, we can consider shipments under special arrangement, please call us at 513-891-8738 between 10:00 AM and 5:00 PM Eastern time, Monday through Saturday, or us.

Interruption of Service
Online stores, USPS, FedEx and UPS shall not be liable for any interruption of service due to causes beyond its control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; acts of public authorities acting with actual or apparent authority; acts or omissions of customs or similar authorities; insufficient information provided by a customer; the application of security regulations imposed by the government, or otherwise applicable to the shipment; riots, strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks and natural disasters.

Damage and Return Policy

Damage
All products available at HanamiyaShop.com are of the highest quality. All articles will be prepared and packaged for shipment with packaging materials that will prevent damage to the purchased articles unless the package itself is crushed. Upon receiving the order, you must check carefully the package and all contents of the package(s) for damage (and particularly of porcelain due to its fragility) or missing items. If a package or product is damaged, you must take the package to the US Post Office for their inspection, and then contact HanamiyaShop.com by phone or .

Returns
If you decide not to keep or need to return your merchandise, you must contact us within 7 days from the day of the arrival of your merchandise. If the return is a result of our error, we will make a full refund of the cost of the item, and shipping and handling, and return postage. Otherwise, we will refund you the cost of the item excluding the shipping and any handling and insurance charges, and a restocking fee of 5% of the purchase price; you are responsible for the shipping, handling, return shipping, restocking fee and insurance charges for returned merchandise.

To assist us in processing your return request as quickly as possible, please follow these instructions:

HanamiyaShop.com will honor return requests via email or phone (513-891-8738) within 7 calendar days of the delivery of your purchase. You can send an to receive your Return Authorization number (RA#). Upon receipt of your email or after speaking with our staff, you will receive your Return Authorization number (RA#) and the shipping address. Please write the RA # on the package's shipping label and on the original invoice. Any returns without the RA # will not be accepted. Proof of purchase, receipt and/or packing slip is required for all returns/exchanges. All returns must include a return address and phone number. All returned items must be in new, unused and undamaged condition. All tags must be attached with no sign of removal. You must ship the products in their original packaging. The shipment should be prepaid and insured for the full amount of the invoice. Please send the product you are returning with the enclosed materials and additional items (if any) you received with your order, or you may choose to have the cost subtracted from your refund. HanamiyaShop.com cannot be responsible for return shipping losses.

Please allow 1-2 weeks from the time we receive your returned merchandise for your refund to be issued. Your refund may take longer to process during holiday shopping seasons.

Refunds will be issued as follows: If you paid by check or bank wire transfer, HanamiyaShop.com will issue you a check in the amount of the full price of the item excluding delivery charges. Or if you paid by credit, you will be credited on your credit card. If you would like to receive a Store Credit for your return, please send us an .

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